Advisory ID# 55
MMG ADVISORY as of 05-APR-2024

Handling of Unsuccessful Payment Transactions

Please be informed that online payment transactions through the EPRS will not proceed if the employer is not registered/enrolled in the online banking system they have selected. A dialog box with remarks such as "Invalid/Missing PEN" will prompt. This error will not result in a disabled payment option in the EPRS. 

On the other hand, the payment option will not be disabled for unsuccessful transactions through MYEG. The prompt "Errors encountered while sending SPA to MYEG" is due to invalid email address used or connectivity issues. To address this, please check the email address used for the EPRS account or your connection.

For disabled payment option/s with the prompt "SPA already sent for payment" employers shall directly coordinate the cancellation of the SPA to the bank they have selected. Please take note that PhilHealth has no control over employers' transactions with their selected banks. 

For the identified technical issues, below are the e-mail addresses of the ACAs for your reference:

BANCNET / EGOV - csd@bancnetonline.com
SECURITY BANK - digibanker.helpdesk@securitybank.com.ph 
BPI (BizLink) - bizlink@bpi.com.ph 
UNION BANK (OneHub) - business@unionbankph.com  
LANDBANK - Communication through email is not accepted. Employers must go to the LBP branches to request cancellation.

In instances where employer/s were unable to determine which bank they have selected, please send the screenshot of the payment posting indicating the PEN and SPA number for verification of the respective Account Officer.

Advisory ID# 54
MMG ADVISORY as of 19-FEB-2024

PhilHealth Advisory No. 2024-0003 24/7 Contact Center Services

Please click the URL below to learn more about the 24/7 Contact Center Services of PhilHealth.

Reference URL: https://www.philhealth.gov.ph/advisories/2024/PA2024-0003.pdf

Advisory ID# 53
MMG ADVISORY as of 19-FEB-2024

PhilHealth Circular 2024-0001 Rules for Adjusting Case Rates

This PhilHealth Circular aims to outline and operationalize the applicable rules in adjusting case rates. 

This policy shall apply to all accredited health facilities (HF), PROs, and all others involved in implementing the 30% adjustment of case rates, subject to the specific rules provided in this policy.

Please click the URL below for more details.

Reference URL: https://www.philhealth.gov.ph/circulars/2024/PC2024-0001.pdf

Advisory ID# 52
MMG ADVISORY as of 20-MAR-2024

EPRS Payment History

Advisory for All Employers:

To ensure compliance to reporting requirements, all PhilHealth Employer Engagement Representatives (PEERs) are advised to check their payment history if there are still unposted reports or transactions for reconciliation. 

To avoid the imposition of penalties and interests, please coordinate with your accounts officer or visit the nearest PhilHealth office to validate and reconcile records.